Session 2: COVID Communication

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Topics covered:

  • How to talk to coworkers
  • How to talk to patients, friends, families
  • What to do and not to do


  • To understand the importance of communication during emergency events and the principles of risk communication
  • To understand some common challenges in communication
  • To understand the physician's role in guiding patients through emergency events


Richard Martinello, MD

Medical Director of Infection Prevention
Yale New Haven Hospital and Yale New Haven Health System

Dr. Martinello is an Associate Professor of Internal Medicine and Pediatrics at the Yale School of Medicine. He is board certified in adult and pediatric infectious diseases and completed his residency in internal medicine and pediatrics at the Indiana University School of Medicine and fellowships in adult and pediatric infectious diseases and healthcare epidemiology at Yale.


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Course Content


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